Privacy, clearly explained.
This notice explains how we handle personal information when you visit elmune.com, contact us or place an order.
Who is responsible.
ELMUNE is operated by BLUE GLAZED TRADING LIMITED, RM D07, 8/F, KAI TAK FTY BUILDING, NO. 99 KING FUK STREET, SANPOKONG, KOWLOON HONG KONG. For a privacy question or request, email service@elmune.com.
The information you provide.
When you contact us, we receive the details you choose to share, such as your name, email address, order number and message. When ordering is available, we use the contact, delivery, billing and order information needed to process your purchase. Payment providers process payment details; please do not send full card information by email. Delivery to Brazil requires the recipient’s CPF or CNPJ; delivery to Peru requires a DNI. These details are used for customs clearance and carrier delivery requirements.
Information from your visit.
The store platform and services used by the website may receive technical information such as IP address, browser and device details, pages requested and security events. Cookies and similar technologies support store functions and usage measurement. Our Cookies page explains the services currently in use and the choices available.
Cookies & your choices ↗Why we use it.
We use personal information to respond to enquiries, fulfil orders, arrange delivery and returns, maintain security and meet legal obligations. Where data-protection law requires a lawful basis, the basis depends on the purpose: performance of a contract for orders and related service; legal obligations for records and required disclosures; legitimate interests for proportionate security and store operation; and consent where required. We do not treat an order or a service enquiry as permission to send marketing.
Who helps us provide the service.
SHOPLINE hosts this store and provides store operations and analytics. The site also uses Cloudflare services for website performance measurement. Relevant information is shared with the platform, payment processors, delivery providers and other providers as needed for their service. For customs clearance and delivery, this may include sharing the recipient’s required tax or identity number with delivery partners and customs authorities. We may disclose information where required by law or to establish or protect legal rights.
Where information is handled.
The operator is based in Hong Kong and orders are dispatched from China. Our platform, delivery and other service providers may handle information in other countries. The protections available can differ from those in your country. International transfers are subject to applicable data-protection requirements. Contact us to ask which arrangements apply to the service or information in question.
How long information is needed.
Retention depends on the purpose of the record, the status of any order or enquiry, and applicable accounting, tax, dispute and other legal requirements. We assess a deletion request against those needs and explain any records that must be retained. Contact us for information about a particular record.
Your choices and rights.
Depending on where you live, you may have rights to access, correct, delete or receive a copy of your information; restrict or object to certain processing; and withdraw consent. Withdrawing consent does not affect processing that was lawful beforehand. You may complain to your local data-protection authority. Email service@elmune.com to make a request. We may ask for proportionate information to verify your identity; please do not send an identity document unless we explain why it is needed and how to provide it securely.
Updates to this notice.
We will update this page when our practices change. The date below identifies the latest version.
Updated 19 September 2026