A few useful answers.
For the details you may want before choosing a piece.
When will the first edit be available?
The first edit is currently a preview. Planned prices and provisional measurements introduce the collection and may be refined before launch. The pieces are not yet available to order.
How do I choose a size?
Product pages show provisional fit options and estimated garment measurements. Final measurements and size guidance will be confirmed before orders open. Standard and Relaxed describe proportions, not M or L equivalents.
Size & Fit ↗What are the pieces made from?
The fibre composition and care instructions will appear on each product page at launch. For now, our images present the collection's styling direction; final colours will be confirmed with the individual style.
How much is delivery?
Standard delivery starts at US$15 in the United States, Canada, Australia and New Zealand, US$20 in Mexico and Peru, and US$25 in Brazil. Eligible Australian regional addresses have a US$25 standard rate. Supported European destinations have a €10–€15 standard rate. Standard delivery is complimentary from a merchandise total of US$129, or €129 for European delivery. Where another currency is offered, the equivalent threshold applies. Express delivery is charged separately; see Shipping & Delivery for availability, rates and transit estimates.
Shipping & Delivery ↗Will I pay import duties on delivery?
Prices include applicable taxes. For our supported delivery destinations, import duties and import taxes are prepaid through our delivery partners.
Why am I asked for a tax or identity number?
For delivery to Brazil, a CPF or CNPJ is required at checkout. For delivery to Peru, a DNI is required. Please enter the recipient’s details accurately. We use this information for customs clearance and carrier delivery requirements.
How should I care for my knitwear?
Follow the care label on your individual garment. Our Care Guide covers everyday habits, including resting a knit between wears and storing it folded.
Care Guide ↗Can I return a piece?
Our voluntary return service gives you 30 days from delivery to request a return. For a change of mind, you pay direct return postage; we cover necessary return costs for faulty or incorrect goods. Your statutory rights are separate and remain available.
Returns & Exchanges ↗How can I reach you?
Email service@elmune.com. We are available Monday to Friday, 9 am–6 pm (GMT+8), excluding public holidays, and aim to reply by the end of the next business day.
Contact ↗Updated 19 September 2026