Withdraw from an order.
For an eligible EU or UK online purchase, you can tell us that you wish to withdraw without giving a reason.
Send us a clear notice.
Email service@elmune.com within 14 calendar days of receiving your goods. Include your name, order number, the items and quantities you wish to return, and the email address where we can reply. If you cannot find your order number, include enough information for us to identify the purchase. A reason is optional.
Open an email to ELMUNE ↗A notice you can use.
To: BLUE GLAZED TRADING LIMITED, RM D07, 8/F, KAI TAK FTY BUILDING, NO. 99 KING FUK STREET, SANPOKONG, KOWLOON HONG KONG; service@elmune.com
I give notice that I withdraw from my contract for the following goods:
Items and quantities:
Order number, if available:
Date ordered / received:
Name:
Address:
Reply email:
Date:
You may use this wording or send any other clear statement of your decision. A signature is needed only if you send the notice on paper. Please send notices only to the contact details above; do not send returned goods to the company contact address.
Keep a copy.
Keep a copy of your sent notice and the date you sent it. Opening the email link does not submit a request: review your message and send it from your email account. You do not need to wait for our approval to give a valid withdrawal notice.
Return the goods.
After notifying us, send the goods back within 14 calendar days. Our team will provide the correct return address and instructions. Keep your proof of postage. Direct return postage for a change of mind is your responsibility; we cover necessary return costs for faulty or incorrect items.
Your refund.
We refund eligible payments, including standard outbound delivery, within 14 calendar days of your notice. We may withhold the refund until we receive the goods or evidence of return, whichever occurs first. See Returns & Exchanges for the full terms and the distinction between statutory rights and our voluntary 30-day service.
Returns & Exchanges ↗Updated 19 September 2026